Technical Support Applied Spectral Imaging has three main support centers. Applied Spectral Imaging (ASI) now offers a new web based online 24/7 Help Desk to support its customers with real-time self-help, along with other extensive support features. The Help Desk is accessible through any web browser, and its knowledge base gives expert answers to a range of frequently asked questions. By sending e-mail's directly to ASI support at the following address support@spectral-imaging.com, the issues are automatically entered into the Help Desk and forwarded to the most expert person on ASI’s worldwide support team. Urgent requests, since they are in the database, receive attention 24 hours a day. By logging into the helpdesk you can follow your query until it has been solved and add any comments directly into the help desk. To sign up to the Help Desk, please go to http://helpdesk.spectral-imaging.com/footprints Specialized Distributors For customers with ASI representatives, you will receive the same service directly from your agent or you can contact us direct at support@spectral-imaging.com,  All our distributors are given full support from our experienced ASI engineers.  For a list of your local distributors click here Service Contracts ASI offers service contracts which extend the one year warranty period provided with all systems.  When you purchase a full service contract whether gold or platinum, you can be assured you will receive the highest level of service that ASI is best known for. For more information about Service Contracts – please contact us at sales@spectral-imaging.com Installation and Training When you purchase a system with ASI, installation and training is included in the price.    Our experienced engineer will coordinate the installation and training with you to suit your best requirements. Online Web Training ASI also offers online demo and training sessions through the Web.  In the comfort of your office or laboratory sit back and enjoy an online demonstration of any of ASI's wide choice of applications. For more details, contact sales@spectral-imaging.com Support Centers United States and Canada Applied Spectral Imaging, Inc. 1497 Poinsettia Avenue, Suite 158 Vista, CA 92081 USA Free Toll #:(800) 611-3466 Tel: +1 (760) 929-2840 Fax: +1 (760) 929-2842 support@spectral-imaging.com Europe and ROW Applied Spectral Imaging, GmbH Dr. Michael Koehler Haupstrasse 473 D-68535 Edingen Neckarhausen GERMANY Tel: +49 (0) 6203 923800 Fax: +49 (0) 6203 923826 E-mail: support@spectral-imaging.com Head Office Applied Spectral Imaging, Ltd. support@spectral-imaging.com