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Applied Spectral Imaging has three main support centers.
Applied Spectral Imaging (ASI) offers a 24/7 Help Desk to support its customers. By sending e-mails directly to ASI support at
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, the issues are automatically entered into the Help Desk and forwarded to the most expert person on ASI’s worldwide support team. Urgent requests, since they are in the database, receive attention 24 hours a day.
Specialized Distributors
Customers communicating with ASI representatives receive expert service directly from the representatives. All our distributors are given full support from our experienced ASI engineers. For a list of your local distributors, click here.
It is also possible to contact us at
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Service Contracts
ASI offers service contracts which extend the one year warranty period provided with all systems. When you purchase a full service contract, whether gold or platinum, you can be assured you will receive the highest level of service. For more information about service contracts, please contact us at
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Installation and Training
When you purchase a system with ASI, installation and training are included. One of our experienced engineers will coordinate the installation and training with you to best suit your requirements.
Online Web Training
ASI also offers online demo and training sessions through the Web. Sit back in the comfort of your office or laboratory and enjoy an online demonstration of any of ASI's wide choice of applications. For more details, contact
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.
Support Centers
United States and Canada
Applied Spectral Imaging, Inc.
1497 Poinsettia Avenue, Suite 158
Vista, CA 92081
USA
Free Toll #:(800) 611-3466
Tel: +1 (760) 929-2840
Fax: +1 (760) 929-2842
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Europe and ROW
Applied Spectral Imaging, GmbH
Dr. Michael Koehler
Haupstrasse 473
D-68535 Edingen
Neckarhausen
GERMANY
Tel: +49 (0) 6203 923800
Fax: +49 (0) 6203 923826
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Head Office - Worldwide Support
Applied Spectral Imaging, Ltd.
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